cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bat21
Aspiring Contributor
1,063 Views
Message 1 of 10

Slow speeds with old damaged cable

I have live at my property here for 33 years.

When I first moved in a 'temporary interruption cable' was run out to the very small village here. As it was just placed in the hedgerow over the years this cable has been cut, ploughed up and generally damaged in many ways.

Although I am paying for Fibre Broadband with BT, the download speed is only around 16mbps at best. There are 8 houses in the village here all fed off the same cable but we all have differing download speeds, my two neighbours connections are approximately 50% faster than mine, I guess this is down to the many repairs in the cable and more so how each repair was effected.

How do I go about getting this cable replaced or at least repaired to a satisfactory standard that can deliver faster speeds.

0 Ratings
Reply
9 REPLIES 9
pippincp
Sage
1,051 Views
Message 2 of 10

Re: Slow speeds with old damaged cable

Enter your phone number HERE and post the result. Remove number beforehand.

Post hub connection stats.

HH6 advanced settings/technical log

HH5 troubleshooting/helpdesk.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,048 Views
Message 3 of 10

Re: Slow speeds with old damaged cable

As you have a broadband connection then your phone must be working. 

Check for line noise. Dial 17070 option 2 should be silent and best with corded phone 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Bat21
Aspiring Contributor
1,021 Views
Message 4 of 10

Re: Slow speeds with old damaged cable

793DD21B-535D-4585-8C33-CE4943CDE9AD.jpeg

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,013 Views
Message 5 of 10

Re: Slow speeds with old damaged cable

Seems about right for your line.

Capture.JPG

These are actual connection speeds, actual measured download speeds will be lower, owing to transmission overheads.

 

0 Ratings
Reply
Bat21
Aspiring Contributor
1,009 Views
Message 6 of 10

Re: Slow speeds with old damaged cable

Product name:

BT Hub 6A

Serial number:

+084319+*********

Firmware version:

SG4B1000E01E

Firmware updated:

20-Aug-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

0 Days, 20 Hours 42 Minutes 38 Seconds

Data rate:

1.21 Mbps / 21.97 Mbps

Maximum data rate:

1205 / 22540

Noise margin:

5.8 dB / 6.1 dB

Line attenuation:

30.8 dB

Signal attenuation:

0 dB / 30.8 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

603 MB Uploaded / 12994 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

MI6 ********

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

MI6 ********

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:3B:77:00:**:**

Software variant:

-

Boot loader:

 

0 Ratings
Reply
Bat21
Aspiring Contributor
1,000 Views
Message 7 of 10

Re: Slow speeds with old damaged cable

Is the 21.75 acceptable Keith, or is it possible that the cable be replaced or at least looked at?

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
998 Views
Message 8 of 10

Re: Slow speeds with old damaged cable

That closely matches the figure on the screenshot I posted, and is the fastest your line will support.

Each line is different.

 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
995 Views
Message 9 of 10

Re: Slow speeds with old damaged cable


@Bat21 wrote:

Is the 21.75 acceptable Keith, or is it possible that the cable be replaced or at least looked at?


That would be the figure that takes into account things like line length and levels of crosstalk from other circuits.

Its well above the handback speed of 11.4Mbs, so nothing is going to be done.

 

0 Ratings
Reply
pippincp
Sage
985 Views
Message 10 of 10

Re: Slow speeds with old damaged cable


@Bat21 wrote:

Is the 21.75 acceptable Keith, or is it possible that the cable be replaced or at least looked at?


Your results show there is nothing wrong with the cable whatsoever.

0 Ratings
Reply