cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
944 Views
Message 1 of 13

Slow speeds

Go to solution

Hello, I believe I am facing a congestion issue and would appreciate some assistance.

The pattern is pretty clear the speed goes down in the evenings and sometimes during the weekends and works absolutely fine during the day when I get the expected 50mbs.

Responses to the common questions asked on these forums:

1. Unplud and Reset the HUB? - Check

2. Factory Reset? - Check

3. Wired or wireless? - Both. During the wired/ethernet test I have switched off Wifi broadcast to ensure there is only device connected to the router.

4. Have you tested your speeds through BT - Yes, speed checker, BT wholesale, speedtest.net - pretty much the same result

5. Yes, I connected to the master socket, the same one that the engineer who came to install the broadband put in.

Further diagnostics from BT wholesale below:

 

Screenshot (3).png

 

 

 

And the routes stats

Screenshot (4).png

 

as well as BT BROADBAND AVAILABILITY CHECKER

 

Screenshot (2).png

 

Tags (2)
0 Ratings
Reply
12 REPLIES 12
Highlighted
Distinguished Sage
941 Views
Message 2 of 13

Re: Slow speeds

Go to solution
Certainly looks to be congestion.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Reply
Highlighted
Moderator
Moderator
904 Views
Message 3 of 13

Re: Slow speeds

Go to solution

@userbvt2014 I'm sorry about the issues with your broadband speed at peak times, this sounds like it could be a congestion issue on the network. What exchange are you on?

0 Ratings
Reply
Highlighted
Beginner
898 Views
Message 4 of 13

Re: Slow speeds

Go to solution

Exchange LOWER HOLLOWAY is served by Cabinet 36

0 Ratings
Reply
Highlighted
Moderator
Moderator
890 Views
Message 5 of 13

Re: Slow speeds

Go to solution

@userbvt2014 I can see there is a reported congestion issue with one of the SVLAN's in Lower Holloway.  Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be able to look into this further for you. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
Reply
Highlighted
Beginner
881 Views
Message 6 of 13

Re: Slow speeds

Go to solution

Yep, submitted an enquiry.

 

Thank you.

0 Ratings
Reply
Highlighted
Moderator
Moderator
873 Views
Message 7 of 13

Re: Slow speeds

Go to solution

@userbvt2014 Thanks for that. We'll raise this with BT Wholesale and get back to you when we now more. 

0 Ratings
Reply
Highlighted
Moderator
Moderator
846 Views
Message 8 of 13

Re: Slow speeds

Go to solution

Hi @userbvt2014 your connection was moved to a less congested SVLAN yesterday afternoon, can you post back to let me know if you notice an improvement with your connection speed?

0 Ratings
Reply
Highlighted
Beginner
813 Views
Message 9 of 13

Re: Slow speeds

Go to solution

Thank you Neil! I will keep checking for another couple of days. But it has been pretty this evening.

0 Ratings
Reply
Highlighted
Moderator
Moderator
777 Views
Message 10 of 13

Re: Slow speeds

Go to solution

@userbvt2014 great that's what I was hoping for. I called there but missed you but I'll follow up with you next week.

0 Ratings
Reply