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Mustafa_Islam
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Message 1 of 21

Slow sync speeds BT Infinity 1

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Hi community members
I have used DSL checker and it shows my line can do 73mbps on the VDSL clean, and 62 on VDSL impacted.
We have a treadmill at home, which resets the router making it have an orange light, whenever it is turned on. We have stopped using it and have let the router stay connected for more than 2 weeks. After 8 days it restarted itself, and has been going for 7 days strong since with no disconnects. The sync speed is at 39.99 on the download. How long till I reach my potential speeds the line can do? Is it possible to ask for a DLM reset?

I have done the quiet line test and it is quiet, there is no crackling or anything of the sort.

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Mustafa_Islam
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Message 2 of 21

Re: Slow sync speeds

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Can any mods shed some light on the situation and let me know if a DLM reset can be requested, thank you

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Distinguished Sage
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Message 3 of 21

Re: Slow sync speeds

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can you enter phone number and post resultes deleting just phone number http://dslchecker.bt.com/adsl/adslchecker.welcome

 

if hh6 can you post stats from advanced setting then technical log information

 

at present Mods cannot request a DLM reset but that hopefully will chnage next week in certain circumstances



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Mustafa_Islam
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Message 4 of 21

Re: Slow sync speeds BT Infinity 1

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7B347CC7-1319-46B7-9122-588FFADA7541.jpegDSL checker

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Mustafa_Islam
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Message 5 of 21

Re: Slow sync speeds BT Infinity 1

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Product name:BT Hub 6A
Serial number: +084316+NQ73462011
Firmware version: SG4B1000B522
Firmware updated: 13-Jan-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 6 Days, 14 Hours 23 Minutes 44 Seconds
Data rate: 10.00 Mbps / 39.99 Mbps
Maximum data rate: 31115 / 70206
Noise margin: 24.2 dB / 11.9 dB
Line attenuation: 15.3 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 14167 MB Uploaded / 157503 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Not active
2.4 GHz wireless network name: BTHub6-7R8X_2G
2.4 GHz wireless channel: Channel 6
5 GHz wireless network name: BTHub6-7R8X-5
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: 58:90:43:3B:C1:4B
Software variant: -
Boot loader:
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Distinguished Sage
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Message 6 of 21

Re: Slow sync speeds BT Infinity 1

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what speeds does the intial order confirmation letter from BT say is the speed reange?



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Mustafa_Islam
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Message 7 of 21

Re: Slow sync speeds BT Infinity 1

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42-52mbps

but checking with the website now, it shows a minimum of 44mbps

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Distinguished Sage
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Message 8 of 21

Re: Slow sync speeds BT Infinity 1

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with your stats I would have expected you to get max infinity 1 speed but if your treadmill was causing numerous resets of the hub - orange light - then I think that has resulted in DLM putting your conenction in a banded profile hence the restricted connection speed

 

https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799



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Mustafa_Islam
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Message 9 of 21

Re: Slow sync speeds BT Infinity 1

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Yes I was also thinking that, is it possible to get a DLM reset or should I wait another week and then talk to someone over at bt if it doesn’t improve?
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Distinguished Sage
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Message 10 of 21

Re: Slow sync speeds BT Infinity 1

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at present DLM can only be reset by engineer visit but ISPs are going to be able to arrange DLM reset from 19/2 in certain circumstances but probably be after 19/2 while details of how it's done are sorted out



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