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Message 21 of 21

Re: Slow sync speeds BT Infinity 1

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UPDATE: My speeds were too below my minimum guaranteed of 42mbps so after talking to someone at customer service, BT sent an engineer to check it out, he kindly fit a proper BT master socket face plate and fixed something with the wiring. He also reset the DLM, speeds are very good and no disconnects so the line must be stable 🙂

Router stats:
Firmware updated: 13-Jan-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 2 Days, 10 Hours 50 Minutes 21 Seconds
Data rate: 10.00 Mbps / 55.00 Mbps
Maximum data rate: 34784 / 82255
Noise margin: 22.9 dB / 7.6 dB
Line attenuation: 14.5 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 8181 MB Uploaded / 69017 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Not active
2.4 GHz wireless network name: BTHub6-7R8X_2G
2.4 GHz wireless channel:Channel 6
5 GHz wireless network name: BTHub6-7R8X-5
5 GHz wireless channel: Channel 36
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: 58:90:43:3B:C1:4B
Software variant: -
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