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marcoblt
Aspiring Contributor
197 Views
Message 11 of 15

Re: Slow upload speed

Sorry, here are all the fields
 
Product name:

BT Hub 6A

Serial number:

+084316+NQ63122154

Firmware version:

SG4B1000E020

Firmware updated:

05-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

2 Days, 1 Hours 0 Minutes 46 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

25986 / 90105

Noise margin:

22.6 dB / 15.5 dB

Line attenuation:

27.9 dB

Signal attenuation:

19.7 dB / 27.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

2 GB Uploaded / 20 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-W72T

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-W72T

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:06:A4:B7

Software variant:

-

Boot loader:

7.33.1

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Matt-S
Moderator-Retired
188 Views
Message 12 of 15

Re: Slow upload speed

@marcoblt

Thank you,

Can you run the BT Wholesale Speed Test on a wired connection so we can compare the results?

Thanks

Matt

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marcoblt
Aspiring Contributor
181 Views
Message 13 of 15

Re: Slow upload speed

Hey, see attached.

Ping 8 m/s

Download 48.89

Upload 0

 

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marcoblt
Aspiring Contributor
166 Views
Message 14 of 15

Re: Slow upload speed

marcoblt_0-1600071307218.png

 

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NeilO
Moderator
Moderator
157 Views
Message 15 of 15

Re: Slow upload speed

Hi @marcoblt, thanks for posting those results. The router stats you posted the other day show your upload is 10Mbps so I think there's an issue with the tester rather than your actual broadband if you were actually getting zero upload your connection wouldn't work at all. What upload speed do you get if you try an alternative speed test like ookla?

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