Welcome to this user forum.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Please could you post the information from your home hub.
If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log’
Thanks for the quick reply.
I'm using an ECi /r modem so can't get the stats without digging out my HH from the loft. Is there another way?
I also don't have a telephone to plug in, I haven't used a home land line for calls for about 10 years! Is there another way?