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PeterY1
Contributor
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Message 1 of 5

Slow upstream on BT superfast

Hi BT,

An issue I had in Dec 19 with my BT Superfast Fibre 1 has recurred.

My upload speed has slowed to a consistent 2.8 Mbps from a normal of 7.5 Mbps in the past 2 months. The slow upload is consistent and does not ever increase outside of busy hours. I have done the usual fault finding: reset; router swap; direct cabling and socket bypass. The line test reports no noise. Download speed is unchanged at circa 45 Mbps.

Help please.

Pete

 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
529 Views
Message 2 of 5

Re: Slow upstream on BT superfast

can you post hub stats if hh6 then advanced settings then technical log information

enter your phone number and post results    https://www.dslchecker.bt.com/adsl/adslchecker.welcome

any line noise  dial 17070 option 2  should be silent and best with corded phone



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PeterY1
Contributor
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Message 3 of 5

Re: Slow upstream on BT superfast

Hi - 2 x screenshots attached.

Thanks,

Pete

Screenshot 2020-02-06 at 10.11.04.pngScreenshot 2020-02-06 at 10.09.52.png

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PeterY1
Contributor
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Message 4 of 5

Re: Slow upstream on BT superfast

Hi - the line still tests quiet.

Thanks

Pete

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NeilO
Moderator
Moderator
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Message 5 of 5

Re: Slow upstream on BT superfast

Hi @PeterY1, thanks for posting, looking at the checker results your line should expect an upload of between 5.9Mb to 8.9M and your download speed looks perfect. I'll send you over a Private message and the moderation team will be happy to take a look.

 

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