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JohnyG
Beginner
439 Views
Message 1 of 4

Slower Broadband than it used to be and below BT advised 43Mbs

I have had BT Broadband for many years and have not changed my router the period. I have been getting 65Mbs for years but within the last few months its at a constant 42Mbs. I have tried checking my speed and also a diagnostic on the MY BT website but it wont give me the results of the test always showing the same response as below. I have also tried reporting it on line via their portal but it will not let me. I have always been pleased with BT and recommended them in the past but am now really frustrated that I cant even check the line and report a fault on line as I have in the past. If it continues I will try another supplier as there are better and faster deals in my area.Image 06-08-2020 at 09.09.jpg

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Slower Broadband than it used to be and below BT advised 43Mbs

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

if you move ISP and are still on FTTC then you will still use the same connection and same copper wire to your home only difference will probably be a new router and a different name on DD

Someone may then be able to offer help/assistance/suggestions to your problem



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JohnyG
Beginner
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Message 3 of 4

Re: Slower Broadband than it used to be and below BT advised 43Mbs

Thank you for your help. I do not have a BT Hub but a Netgear ORBI router with a Draytek Vigor 130 Modem. This system has been working extreemly well for several years and until recently with constant speeds in the 60+Mbs area.

Image 07-08-2020 at 08.27.jpg

 

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JohnyG
Beginner
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Message 4 of 4

Re: Slower Broadband than it used to be and below BT advised 43Mbs

Thank you for your help. I do not have a BT Hub but a Netgear ORBI router with a Draytek Vigor 130 Modem. This system has been working very well for several years and until recently with constant speeds in the 60+Mbs area.

This may be a better image:

Image 07-08-2020 at 08.34.jpg

 

 

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