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Message 1 of 2

Slower speed quote on renewal

My current contract is fibre 47-50mbps with a minimum of 42mbps.

This is due to end in October but now all the renewal quotes are between 32-47mbps with a guarantee of 31.

Have looked everywhere for a reason but cant find one.

Any ideas?

Thanks

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Message 2 of 2

Re: Slower speed quote on renewal

if you are getting within your current estimated range then you should still get same speed on renewal

the estimates are based on an average of customer speeds near/roundabout you and speed do deteriorate when more people are added to cabinet due to crosstalk



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