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poor_fibre
Beginner
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Message 1 of 22

Slower speeds than guaranteed?

Hey guys,

I've been with BT for some yrs...I moved to a new property last yr and the connection was horrendous there, I was getting 3-4mbps but was guaranteed 10mbps, no fibre was available there. BT told me theres nothing they could do because I was about 1500 meters from the cabinet.

Long story short, I work from home and fast broadband is absolutly necessary. Last month I moved again to a property where estimates showed 69mbps with minimum guaranteed 49mbps. I got the connection and still I am getting 32mbps max. 

An engineer visited and found no issues with the line. My house is 450m from the cabinet, here is the test result.

I've seen posts here where people were getting over 70mbps at 450m or even at 500m.

Is 32mbps max speed i could get here?

 

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21 REPLIES 21
imjolly
Distinguished Sage
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Message 2 of 22

Re: Slower speeds than guaranteed?

can you post stats from your router

 

enter your phone number and post results  remeber delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome



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poor_fibre
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Message 3 of 22

Re: Slower speeds than guaranteed?

Thanks for your reply, here are the results...is there something wrong with their equipment?

Screen Shot 2018-03-06 at 16.27.58.png

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imjolly
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Message 4 of 22

Re: Slower speeds than guaranteed?

stata from your router please



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poor_fibre
Beginner
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Message 5 of 22

Re: Slower speeds than guaranteed?

BT engineer that installed the line told me cabinet is 450m from my house.

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poor_fibre
Beginner
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Message 6 of 22

Re: Slower speeds than guaranteed?

Stats?

How to check that?

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poor_fibre
Beginner
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Message 7 of 22

Re: Slower speeds than guaranteed?

Screen Shot 2018-03-06 at 17.01.58.pngI have Infinity 2, they lowered the monthly cost but told me I'll still get inifinity 2 speeds.

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poor_fibre
Beginner
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Message 8 of 22

Re: Slower speeds than guaranteed?

Estimates are showing 77mbps now but I am getting 32mbps.

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imjolly
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Message 9 of 22

Re: Slower speeds than guaranteed?

as hh6 can you go to advanced setting then technical log information and post the information



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poor_fibre
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Message 10 of 22

Re: Slower speeds than guaranteed?

Screen Shot 2018-03-06 at 17.53.10.png

You want to see the event logs?

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