I've had BT Infinity for around a month now having moved over from TalkTalk, but am not experiencing the speeds I'd been hoping for. Wondering if anyone out there can offer some advice for me. Sorry if there's a bit of information overload below but I wanted to make sure I post all the relevant info I can get.
Smart Hub Info
Product name: BT Hub 6A
Connect to the test socket and repost the HH stats and also try a quiet line test. 17070 option 2.
Quiet test does sound quiet.
Connecting via the test socket gives me these results:
Upstream sync speed: 5.18 Mbps
Do you have any extensions, and are they wired correctly, see below.
Any extensions should be totally dead once you remove the bottom section of the master socket.
If not, then you have "star" wiring which will affect your connection speed.
No extensions at all in the house. One phone socket, to which only the broadband is connected through a microfilter (no phone connected usually).