cancel
Showing results for 
Search instead for 
Did you mean: 
janeh52
Aspiring Contributor
467 Views
Message 11 of 23

Re: Slowest ever BT Infinity?

Go to solution

Update - page IS working now, but won't allow me to print page or to copy  and paste results. So I transcribe a summary of them here (omitting Upstream for simplicity

VDSL Range A  (clean): Downstream Range High 13.7; Low 7.7; Downstream Handback threshold 5.4; "Available"

VDSL Range B(impacted): Downstream range High 8.8; Low 2.4; Handback threshold 1.9; "Availalbe"

ADSL  Downstream: Up to 10.5; Downstream Range 9.5 -11; "Available"

ADSL Max: Downstream UP to 8; Downstream Range 7-8; "Available"

Do you need more?

0 Ratings
Reply
janeh52
Aspiring Contributor
459 Views
Message 12 of 23

Re: Slowest ever BT Infinity?

Go to solution

Thanks! Here is the image:

 

 
 

BT BROADBAND AVAILABILITY CHECKER

Telephone Numberxxxxxxx on Exchange FAULKLAND is served by Cabinet 2

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

 

High

Low

High

Low

    

 

VDSL Range A (Clean)

13.7

7.1

1.2

0.8

5.4

Available

--

--

 

VDSL Range B (Impacted)

8.8

2.4

1.2

0.5

1.9

Available

--

--

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   

FTTP on Demand

330

30

--

Available

--

--

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

 

WBC ADSL 2+

Up to 10.5

--

9.5 to 11

Available

--

--

 

WBC ADSL 2+ Annex M

Up to 10.5

Up to 1

9.5 to 11

Available

--

--

 

ADSL Max

Up to 8

--

7 to 8

Available

--

--

 

WBC Fixed Rate

2

--

--

Available

--

--

 

Fixed Rate

2

--

--

Available

--

--

 

Other Offerings

   

Availability Date

   

VDSL Multicast

--

--

--

Available

--

--

 

ADSL Multicast

--

--

--

Available

--

--

 

Premise environment

Status

       

Bridge Tap

N

      

VRI

N

      

NTEFaceplate

N

      

Last Test Date

04-07-2018

      
0 Ratings
Reply
BT TV Expert
BT TV Expert
449 Views
Message 13 of 23

Re: Slowest ever BT Infinity?

Go to solution

Hi Jane,

 

This sounds like a home wiring issue, what does the master socket look like in the loft or is is too hard to get to?

 

Steve

Distinguished Sage
Distinguished Sage
445 Views
Message 14 of 23

Re: Slowest ever BT Infinity?

Go to solution

from the dslchecker results your conenction speed is low but I really think that is due to using an extension socket rather than the master socket  I would seriously consider moving router to master socket  I would not get openreach if you want to change some wiring but you could get a local telecom engineer to make the few changes which I think will improve your conenction nearer estimated range 

the connection speed for adsl2 and FTTC are very similar and you may actually be better sticking with adsl2 and probably cheaper



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
janeh52
Aspiring Contributor
425 Views
Message 15 of 23

Re: Slowest ever BT Infinity?

Go to solution

Sound advice, thank you very much for all your help. I may get a couple of quotes on the domestic wiring.

Now obviously regretting having been tempted by Infinity, as appear to be worse off.  (Shouldn't really have been sold it, as not meeting the contract minimum speed.)

On the technical front, how easy will it be to get our line unbundled from the cabinet and restored to EOL whence it came - if that where it would have to go ? To move it from EOL to the Cab required "underground work", the engineer explained a fortnight ago.

But heaven knows what the BT ystem will need me to do to get the switch reversed! Wouldn't know where to start, and will almost certainly mean being charged twice for the service we had in the first place. More BT nightmares. grooooaaaan.

 

0 Ratings
Reply
janeh52
Aspiring Contributor
422 Views
Message 16 of 23

Re: Slowest ever BT Infinity?

Go to solution

Thank you for asking. It looks like the most primitive kind of socket - no division in the middle, just one socket, and   - get this -  a vintage telecom T...   logo in the corner.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
412 Views
Message 17 of 23

Re: Slowest ever BT Infinity?

Go to solution

the socket is just a standard extension socket and master is upstairs when openreach line enters

was it standard broadband you had from BT before moving to fibre?  if so we can see if mods can help you with the move back as speeds no better than previous adsl

even if you move back I think you will get a speed nearer the dslchecker estimate if you moved/connected hub to the master socket



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
janeh52
Aspiring Contributor
409 Views
Message 18 of 23

Re: Slowest ever BT Infinity?

Go to solution

Yes, it was a standard broadband ( ADSL) contract.

Of course I now have a HH6 which I understand may not work with standard broadband, assuming we could get it back. I've already returned the old HH3 to BT

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
399 Views
Message 19 of 23

Re: Slowest ever BT Infinity?

Go to solution

the hh6 does work with adsl  

so are you sure you want to move back to adsl?

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
janeh52
Aspiring Contributor
391 Views
Message 20 of 23

Re: Slowest ever BT Infinity?

Go to solution

Well, my objective was to get a reasonably fast, stable and reliable broadband service at reasonable  cost. Ideally meeting the minimum standard of 10Mbps though I realise that is looking ambitious.

If returning to ADSL gets closer to that objective, then yes! but would the implications be, though - and what might go wrong (such as losing service for three days again)? 

Can you advise me in that, wise and distinguished one?

0 Ratings
Reply