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mrbrooks
Aspiring Contributor
174 Views
Message 1 of 7

Slowing down

When I was first on BT about 4-5 years back I was hitting mid-60s, then about a year after this, I struggled to hit high 50s, then it went down to 50 ish, then it went down to high 40s. My line has moved from a Range A line to a Range B, which is strange of course as it had been fine for a good while.

Now after another renewal, and an upgrade to my router, I am unable to get any more than 45 despite having the latest BT router. I have high quality shielded cabling to the router and switches and the cable from the telephone socket into the router is less than 1M.

45 is useful in the present state of affairs ad I have seen a few 43s, and some 40s and 41s too, and even on BTs wholesale speed test I am luck to get more than 42.

So I am now at the bottom of both upstream and downstream rates and hovering 2-3mbps above the handback threshold, which I suspect is where my descent will stop.

Every time I question this reduction, yet again, it is like talking to idiots who can only speak in gibberish, and they are never able to offer any reasonable explanation or reasoning for the drop in service and use the old tack of trying to blame me (the user) and give you the run around, and then throw in some other comment about how it could be temporary.

Well, it is deffo temporary cos it never goes up again, and it rarely stays there either for too long.

When I try to explain that the sync reading on the router does not give a hoot whether I am connected via wire or wi-fi, aka it is irrelevant, so stop wasting time, I get the usual 'I am only trying to help' which would, of course, be ok if they were actually helping.

I have been working in IT for almost 40 years, I am a qualified tech support agent, I have CompTIA A+, N+ and various other professional certs along with an HND in IT systems, so you know what, I may just see a bit more than they are willing to admit and I am pretty sure I am being flanneled.

Not happy.

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6 REPLIES 6
pompey1898
Expert
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Message 2 of 7

Re: Slowing down

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Slowing down

can you post the stats from your hub  if hh6 then advanced settings then technical log information  if hh5 then troubleshooting then helpdesk

any line noise when doing quiet line test?

enter phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

 



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Distinguished Guru
Distinguished Guru
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Message 4 of 7

Re: Slowing down

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

HH5 Troubleshooting/helpdesk.

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pc613
Beginner
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Message 5 of 7

Re: Slowing down

Your not alone. I joined BT Sept last year and up until Dec had stable speeds of 61/11 but since Jan have noticed a steady drop and now am down to 49/9 and just like you  found talking to a brick wall made more sense than the support line.

Now I am just waiting for the speed to drop below 45 and then maybe BT will take notice if I have the right to cancel the contract.

After years of max 5mps, 49/9 is a vast improvement but I would like to know why the speeds have slowly dropped, and have someone explain why and not just follow their crib sheet answers.

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pompey1898
Expert
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Message 6 of 7

Re: Slowing down


@pc613wrote:

Your not alone. I joined BT Sept last year and up until Dec had stable speeds of 61/11 but since Jan have noticed a steady drop and now am down to 49/9 and just like you  found talking to a brick wall made more sense than the support line.

Now I am just waiting for the speed to drop below 45 and then maybe BT will take notice if I have the right to cancel the contract.

After years of max 5mps, 49/9 is a vast improvement but I would like to know why the speeds have slowly dropped, and have someone explain why and not just follow their crib sheet answers.


See message 2

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pc613
Beginner
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Message 7 of 7

Re: Slowing down

Thanks for that link. At least the reason for the speed drop becomes a bit clearer.
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