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Xofttam
Beginner
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Message 1 of 2

Smart Hub 2 Randomly disconnecting then clicking.

Hello,

I am having issues with my BT fibre connection and I wondered if anyone had any ideas on what to do.

My Wifi drops out at least once everyday.  All devices disconnect and the Smart Hub 2 starts flashing orange, then makes a physical clicking noise before eventually coming back on.

Usually seems to happen when I am using it heavily say for streaming. It has happened 3 times today. I have reset the hub, changed the cables, even tried a new face plate and still the same thing. I have this plugged into the master socket.

Thank you for any help. 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Smart Hub 2 Randomly disconnecting then clicking.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Have you tried a factory reset of the hub by pressing the recessed button on back and holding 20/30 secs until lights flash   When restarts remember to turn off smart setup

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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