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Aspiring Expert
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Message 1 of 3

Smart Hub 2 Speedtest

I have recently upgraded to g.fast broadband and got a smart hub 2. Apart from dropping its internet connection once after just 6 hours all has been well.

However, just as a matter of interest I thought I would run the speed test. When I did, I got this message

"We can't see your Hub online so we're not able to run a speedtest for you at the moment."

Does anybody know what might cause this message and whether there is anything I need to do about it.

I would just add that the hub is connected to my computer by cable and I know from other testers that I am getting more or less the speed I expected, so more a matter of interest than a serious problem.

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Aspiring Expert
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Message 2 of 3

Re: Smart Hub 2 Speedtest


@northshieldswrote:

"We can't see your Hub online so we're not able to run a speedtest for you at the moment."


Seems to be a common problem, I have the same issue. You might find that the iOS “My BT” app can run the speed test okay, like this:

E5D0C939-59E1-43FA-8B5A-A369DD9B06AA.jpeg

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Aspiring Contributor
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Message 3 of 3

Re: Smart Hub 2 Speedtest

Yes did that test thanks
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