The past 2 weeks my works laptop has been dropping all over the place. Initially I thought it was the VPN but I've since started to see issues with Netflix on firesticks, home laptops etc.
Everything is up to date, firmware, drivers on machines etc. No noise on the line. Reset BTSH2 to factory just to be sure. BT then connected and found I had 30 devices and said it was way too much and would be causing the issue. Since the problems first appeared I've added 1 more device to what was there previously. Has this pushed it over the edge? Most of the devices (15 or so) are plugs, alexa, firestick etc. Not doing anything 90% of the time.
Connection dropped again a little earlier today so I look at tech logs and found a bunch of ARP dels/adds at the precise time of any outage I see;
............. you get the idea!
Interestingly, if I enter my home phone number on this page, https://www.broadbandchecker.btwholesale.com/#/ADSL, I get the following error;
The line isn't new, been with BT for past 3 years, SH2 for 2 years etc.
Router Status page reports as below;
Really am at a loss.
Dial 17070, and see if the number that is read out, matches your number.
Yes number matches mine. Quiet line test all fine too.
are you on digital voice?
Yes on digital