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Walter2
Beginner
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Message 1 of 3

Smart Hub 2 flashing purple

Dear community, my name is Walter, my broadband is Fibre with BT Halo 2, I made many complains as my hub is flashing purple 4,5 days a week for 2, 3 hours a day, usually between 5pm and 12am. The BT said there is no faulty. Could I try replacing the hub with another device?  Could you give me any advice please?

 

 

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VeteranISPUser
Recognised Expert
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Message 2 of 3

Re: Smart Hub 2 flashing purple

Hi @Walter2   Is this happening connected to the test socket (to rule out your own internal wiring)?

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Walter2
Beginner
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Message 3 of 3

Re: Smart Hub 2 flashing purple

Yes it is.

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