Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Smart Hub 2 is flashing purple but all the wires are plugged in
I am having an issue where it is flashing purple, the website told me to check the internet connection which I have done. It then told me to text FAULt and the number of my phone line (I gave the number on the e-mail BT sent me) but they told me the number doesn’t exist and they couldn’t help me further . Have now been letting phone ring out for 30 mins to talk to a person - not impressed with BT so far...
Re: Smart Hub 2 is flashing purple but all the wires are plugged in
Do you have a dial tone on your landline? If so dial.17070 option 2 should be silent and best with corded phone
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.