Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mairi21
Beginner

on ‎29-04-2021 19h51

590 Views
Message 1 of 2

Smart Hub 2 is flashing purple but all the wires are plugged in

I am having an issue where it is flashing purple, the website told me to check the internet connection which I have done. It then told me to text FAULt and the number of my phone line (I gave the number on the e-mail BT sent me) but they told me the number doesn’t exist and they couldn’t help me further . Have now been letting phone ring out for 30 mins to talk to a person - not impressed with BT so far...

0 Ratings
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-04-2021 20h03

582 Views
Message 2 of 2

Re: Smart Hub 2 is flashing purple but all the wires are plugged in

Do you have a dial tone on your landline?  If so dial.17070 option 2  should be silent and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings