Thanks, all. No, by "dispose of" I meant "persuade BT to give us the means to..." In fact, the business had an even happier issue today: we had another Openreach visitor, our 5th engineer visit since 11th February (if it's Wednesday, it must be Openreach day), who announced his intention on arriving of not leaving until the problem was properly sorted. 3 hours later, after he had checked everything at several points between the cabinet and us, he left messages on what he described as "Facebook for Openreach engineers" (but with fewer pictures of adorable dogs, presumably), and somebody, somewhere, in some back office, flicked some switch or amended some settings (he knew not what) and now we have an EE Smart Hub Plus that connects direct to broadband, without any ingenious piggybacking on the old Huawei router.
We now have a call booked with an EE manager this evening, which will be an interesting one. I had demanded a deadlock letter, since we reported the problem over 8 weeks ago and I thought the Ombudsman would like to know about it. Going to be talking about compensation, among other things.
