Yup. Just the 5 weeks after the fault was initially reported though.
@NeilO Hi sorry we missed your call today. I am at work tomorrow between 8:30 and 16:30 but if you call any time after 11 my partner will be here. The 2nd engineer came yesterday had a fiddle about and nothing has changed, still dropping connection with the same regularity.
@NeilO Hi. 3rd engineer visit hasn't solved the issue. Still disconnecting with the same regularity. I will be at work until 1630 tomorrow. My partner will be here until midday so if you are going to call could you do it in the morning.
I wish somebody knew what is going on with our internet. I'll spare you all the sob story but this is completely deflating.
Our engineer today found an issue within the port of the fibre connection which has now been resolved. I can see that your line tests are now passing successfully.
I'm pleased we've finally managed to get this resolved for you, if you have any further issues going forward, please don't hesitate to contact me.