Hello,
I have Fibre to the Home and a BT Smart Hub and am having the same issue as mentioned in a few previous threads on this forum:
The broadband and hub work perfectly well for general browsing and uploading of small files, with good speeds. But on uploading a larger file of anything over around one hundred megabytes, the upload fails along with the entire network for a few minutes, before it restarts.
In other threads the product team have been able to tweak a few settings and users have reported the problem as solved. This is my ideal solution - preferable to any limiting of upload speeds or switching to third party routers.
I have telephoned customer services to no avail, after being bounced around a few departments to reach the Fibre Team they were unable to identify any specific issue, they seemed unable to understand that I was not concerned about general upload speeds, but rather this occasional failure.
My helpdesk details are here:
Product name:
BT Hub 6A
Serial number:
+084318+NQ81026281
Firmware version:
SG4B1000B540
Firmware updated:
06-Jul-2018
Board version:
1.0
Gui version:
1.64.0
WAN:
PPP Connected
Data sent / received:
12373 MB Uploaded / 65665 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-RQ59
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
BTHub6-RQ59
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
38:35:FB:B3:92:7B
Software variant:
-
Boot loader:
9.2.0
Any help appreciated!
