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luigicosta
Aspiring Contributor
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Message 1 of 5

Smart hub 2 updates everynight

Hi, my hub is updating every night and my speeds keep dropping. I live an area where 35mb is the fastest i can get but every night it is getting slower and slower currently sat on 25mb. Recently had engineers out to fix line issues (had 7 over last 2 months). Had a new hub and had multiple line tests. Had a dlm reset a month ago. Really just want a fix to this problem

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4 REPLIES 4
NeilO
Moderator
Moderator
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Message 2 of 5

Re: Smart hub 2 updates everynight

Hi @luigicosta I'm really sorry to see you're having issues with your broadband speed.

Can you post your Home Hub router stats and we'll take a look?

You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.
I'd also recommend you do a quiet line test? - dial 17070 option 2 it should be silent.

Thanks

Neil

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luigicosta
Aspiring Contributor
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Message 3 of 5

Re: Smart hub 2 updates everynight

20210304_093344.jpg

 

 line is quiet

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Smart hub 2 updates everynight

can you enter your phone number and post results  remember delete number before posting

https://www.broadbandchecker.btwholesale.com/#/ADSL

the resets are not your hub updating but probably a noise problem causing hub to drop conenction

have you tried using the test socket with a filter to see if that helps by eliminating your master faceplate and any internal wiring



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luigicosta
Aspiring Contributor
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Message 5 of 5

Re: Smart hub 2 updates everynight

20210307_110534_resize_50.jpg

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 sorry for late reply had fam emergency and forgot about this

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