Why does my by hub keep getting slower speeds over a day when I’m getting a good speed coming into the house
it’s not just over Wi-fi it is the same over wired just gets slower and slower over a day so have to keep rebooting
pits a brand new hub
had 6 openreach engineers out
if you keep resetting the sh2 daily then the DLM will start to increase your noise margin and reduce your connection speed and if you then continue you will end up in banded profile
is your connection speed dropping during the day?
thank you for reply
what is the answer please if not to keep rebooting it ?
its just dropping at any time day or night last night I rebooted it and was getting 45 by this morning it has gone down to 27 I’m guaranteed 32
I have had 6 openreach engineers out and they have done all they can do they say
last guy spoke about rain engineers to look at it but can’t see but doing that
why if I reboot does it go back to 45 etc is that saying but are supplying me with 45 then it’s the router that is dropping it down to 27 I have tried different routers but all do the same
Its the connection speed that is guaranteed, not the download speed.
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Please could you show the connection detail from the home hub.
As you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log’
Sorry you will have to forgive me I’m 70 and not up with all this
All I know is they told me I’m guaranteed 32 and if it drops below that it’s not right and they send out a small hub which they did and after the 6th engineer had Ben and said it was ok they turned smallhub of
I still don’t understand why when I reboot the hub I get 45 but after some time it goes down to 27 is that saying there is still something wrong with the line because when I ask them to check the line it’s saying I’m getting well over 45
So is it the router or bt line causing the problem
And when the last engineer came out he went right back to green box and checked all the underground connectors right back to my house
You haven't said anywhere how you are measuring the slow speed, is it with a speedtester website or are you looking at the hub line stats? are you connecting via wifi or an Ethernet cable?