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Sage
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Message 21 of 49

Re: Smart hub 2


@licquorice wrote:

You haven't said anywhere how you are measuring the slow speed, is it with a speedtester website or are you looking at the hub line stats? are you connecting via wifi or an Ethernet cable?

 


I don't think that matters much as Max observed is 32Mb which will give about 27Mb after overheads.

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Aspiring Contributor
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Message 22 of 49

Re: Smart hub 2

I’m using Netflix and Speedtest the Netflix one was exactly the same as the openreach engineers test when he did it the Netflix one after I reboot is saying 45 etc and after a few hours it shows the slower speed
Also I have an Xbox and that shows the same results as both Netflix and Xbox is with Ethernet
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Aspiring Contributor
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Message 23 of 49

Re: Smart hub 2

I still don’t understand why it will show 45/48 when rebooted then go down when bt are saying I’m getting 45/48 at my home .
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Distinguished Sage
Distinguished Sage
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Message 24 of 49

Re: Smart hub 2

it would help if you could post readable hub stats from advanced settings then technical log information

 

you can you the 'camera' to post a photo  

how to upload photo.PNG



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Aspiring Contributor
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Message 25 of 49

Re: Smart hub 2

I did but unfortunately it’s unreadable sorry will try again
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Aspiring Contributor
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Message 26 of 49

Re: Smart hub 2

C956703C-0A01-4E6F-84A4-4F2DCB9BB280.jpeg

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Distinguished Sage
Distinguished Sage
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Message 27 of 49

Re: Smart hub 2

Post a screenshot, not a photo of a printout

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Distinguished Sage
Distinguished Sage
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Message 28 of 49

Re: Smart hub 2

your estimated connection speed range is 48/35mb and according to your hub stats your have a great connection of 52mb   connection time is only 9 mins was that you manually resetting hub?



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Aspiring Contributor
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Message 29 of 49

Re: Smart hub 2

Sorry
Can I get into the hub setting on iPad
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Distinguished Sage
Distinguished Sage
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Message 30 of 49

Re: Smart hub 2

Yes, 192.168.1.254

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