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Aspiring Contributor
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Message 41 of 49

Re: Smart hub 2

Yes I don’t want to keep rebooting it as I can see it doesn’t fix my problem so I don’t know what to do now
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Distinguished Sage
Distinguished Sage
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Message 42 of 49

Re: Smart hub 2

1. Post hub stats

2. Stop rebooting the hub

3. Monitor hub stats for connection time and sync speed for a few days

If the hub maintains connection and your speed still varies it is due to network congestion

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 43 of 49

Re: Smart hub 2

What problem is the lack of speed giving you?

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Aspiring Contributor
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Message 44 of 49

Re: Smart hub 2

Understand what you are saying does that account for it dropping over night ?
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Aspiring Contributor
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Message 45 of 49

Re: Smart hub 2

Netflix dropping out at times and also Xbox and of course as I’m paying for guaranteed 32 when it goes down to 27 over time And bt agreed with me that they were not keeping to the contract .
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Sage
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Message 46 of 49

Re: Smart hub 2

The 32Mb  guarantee is sync speed not download speed. I think when you finally load readable hub stats you'll be syncing at 32.

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Distinguished Sage
Distinguished Sage
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Message 47 of 49

Re: Smart hub 2

It won't be the speed that is causing Netflix to drop out, 27M is more than ample. However, if your line is suffering from an intermittent line fault that will cause the drop outs.

You need to monitor the line stats to see what is happening.

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Aspiring Contributor
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Message 48 of 49

Re: Smart hub 2

Will check
Thank you
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Aspiring Contributor
92 Views
Message 49 of 49

Re: Smart hub 2

Ok will do
Thank you
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