help me please someone.
after having 6 yes 6 open reach engineers out to look at my Broadband speed I’m still having problems
it started in September with my speeds going up and down so hence 6 engineers calling out .
first two only to check the line was ok next 4 to do work on the line from Green box to cut they ended up going to every ground box to replace the connectors and a new line into my house
after getting we well over my Guaranteed 32 meg
as all this going on over the weeks it was suggested I get the new smart hub 2 at a cost of £200 so I did
so now with a new smart hub 2 and well over 32 meg I’m happy BUT all not well I still have to keep rebooting the new hub it’s ok for a day if I’m lucky but then the speeds keep dropping back down to around 27 ish megs so reboot it’s ok back up to around 44 then after a day back down to 27 ish and so on
please can someone tell me what’s going on
Post stats from hub. Advanced settings then technical log information
enter phone number and post results remember delete number. https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Check for line noise dial 17070 option 2 should be silent and best with corded phone
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Left in JumperObserved SpeedsVDSLOther Offerings
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
This line is on a Market A Exchange.
For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 17-Jun-2014; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Thank you for your interest.