Ago to 'help' at top of the page and you see heading for make complaint. Just follow that
can you post hub stats go to advanced settings then technical log information
try quiet line test. Dial 17070 option 2 should be silent and best with corded phone
enter phone number and post results. https://www.btwholesale.com/includes/adsl/main.html
You will need to test for noise using a phone, as noise on your line will cause dropouts.
Buy a cheap (less than £10) wired phone to run a check.
Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
Okay thanks, I will do this and report back.
Can you tell if there is any issue based on my tech log posted above?
Nothing other than the fact that its only been connected for two hours. Noise causes errors which eventually cause the home hub to reboot.
Hi, so I got a landline phone today. No noise on the line.
I'm getting quite angry with BT. I asked them to call me on Thursday, they said they'd call me Friday as planned. Nobody called me on Friday. Contacted them this morning at 8am, somebody would be contacting me soon about my complaint. Still nothing.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry that we haven't been able to help you. I know another team appear to have your complaint but it may be best if we took over it for you. I've sent you a private message with some information about how you can contact us.
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