cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cinwa
Beginner
467 Views
Message 1 of 7

Smarthub 2 in solid orange and no one in BT is picking up the call

I plugged into the exactly same port as the previous tenant, tried to reset the Smarthub and the openreach modem, but it's still solid orange showing on the Smarthub. What can I do about it?

0 Ratings
Reply
6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
455 Views
Message 2 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Do yòu have something like this

ONT fttp_small_ont_2019.jpg

Do you have a broadband package from BT.  Do you have a dial tone on your phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
cinwa
Beginner
442 Views
Message 3 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

no, i have the smarthub 2
0 Ratings
Reply
cinwa
Beginner
437 Views
Message 4 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

and the "openreach" modem seems to be built in in the building, but doesn't looks like this one
0 Ratings
Reply
Anonymous
Not applicable
429 Views
Message 5 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Did the previous tenant cancel the service?

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
417 Views
Message 6 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

Unless your landlord provides free broadband you will need a broadband package from an ISP unless you have one. How did you get a hub.  Were/are you a BT broadband customer?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Anonymous
Not applicable
414 Views
Message 7 of 7

Re: Smarthub 2 in solid orange and no one in BT is picking up the call

0 Ratings
Reply