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nduli
Aspiring Contributor
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Message 11 of 12

Re: Smarthub issues - mod help needed

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no secret just not sure what it is. 🙂

TSO did some checks but couldn't access the smarthub the HH5 showed up no issues with the connection.

I have had a new hub arrive but have told not to plug in and they'd speak to me tues for the top secret next steps 🙂

i suspect these will involve me plugging in the new hub and some careful moniotring of whats happening with it (regular pull down of logs?)

the last 4 hubs have lasted no more that 7days so hopefully get to a conclusion quickly.

 

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Moderator
Moderator
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Message 12 of 12

Re: Smarthub issues - mod help needed

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Hi @nduli Thanks for taking my call earlier and good to hear that the last hub is now providing you with a stable broadband connection.

 

Thanks

John

 

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