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Jaseb41
Aspiring Expert
572 Views
Message 1 of 8

Smarthub worse line stats since update

I got the new smarthub update last night and my line stats seems slightly worse than before the update, before was getting download max of 58 meg and upload of 21 meg although I'm on infinity 1 was getting the full 55/10 now getting
Product name: BT Hub 6A
Serial number: **************
Firmware version: SG4B1000B316
Firmware updated: 04-Aug-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 11 Hours 25 Minutes 58 Seconds
Data rate: 9.99 Mbps / 53.85 Mbps
Maximum data rate: 20697 / 54502
Noise margin: 12.9 dB / 6 dB
Line attenuation: 17.3 dB

I know it's not much difference but would of thought things would of stayed the same or slightly better, the only thing that has got better is Line attenuation has gone from 18.1 to now 17.3 not sure why things have gone slightly worse ?
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7 REPLIES 7
DavidCo
Expert
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Message 2 of 8

Re: Smarthub worse line stats since update

Infinity 1 is 'up to' 52Mb so it could just be more accurate reporting.

It could be interesting to know what happens when the SNR change kicks in for you?

 

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Distinguished Sage
496 Views
Message 3 of 8

Re: Smarthub worse line stats since update

Infinity 1 up to 52mbps refers to the speed you'll see on a speedtest.

It's a 55/10 sync product.
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Jaseb41
Aspiring Expert
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Message 4 of 8

Re: Smarthub worse line stats since update

@Webby I know it's a 55/10 product I'm just saying what it used to sync at,
This was before the update

BT Broadband /
BT Infinity /
BT Infinity 3 and 4:

BT Infinity

Firmware version:
SG4B10002244
Firmware updated:
03-Aug-2017
Serial number:
**********************
Downstream sync speed:
55.00 Mbps
Upstream sync speed:
10.00 Mbps
Network uptime:
13 Days, 1 Hours 21 Minutes
System uptime:
13 Days, 1 Hours 23 Minutes
BT Wi-fi status:
Not active
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Distinguished Sage
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Message 5 of 8

Re: Smarthub worse line stats since update

Sorry, my post was in reply to @DavidCo

OP, can you put your number into here https://www.dslchecker.bt.com and post up a screenshot of the results.
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DavidCo
Expert
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Message 6 of 8

Re: Smarthub worse line stats since update

@Webby

Responded due to my update to .316 when, as if by magic, my attenuation dropped by 4

All without moveing closer to cab

 

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Distinguished Sage
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Message 7 of 8

Re: Smarthub worse line stats since update

Still not sure how the up to 52mbps advertising rules have any relation to the sync speed of this customer?
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Jaseb41
Aspiring Expert
441 Views
Message 8 of 8

Re: Smarthub worse line stats since update

@Webby here's the results



BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01978 on Exchange WREXHAM NORTH is served by Cabinet 5
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

High Low High Low
VDSL Range A (Clean) 69.4 50.7 20 15.7 44 Available -- Yes Yes --
VDSL Range B (Impacted) 56.3 33.7 18 8.5 27.4 Available -- Yes Yes --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date





FTTP on Demand 330 30 -- Available -- -- -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date




Left in Jumper

WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 5 Up to 1 3 to 7.5 Available -- -- -- --
ADSL Max Up to 2.5 -- 1.5 to 3.5 Available -- -- -- --
WBC Fixed Rate 2 -- -- Available -- -- -- --
Fixed Rate 2 -- -- Available -- -- -- --
Other Offerings




Availability Date





VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available -- -- -- --
Premise environment

Status

Bridge Tap N
VRI N
NTEFaceplate N
Last Test Date 16-05-2017
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