So confused new BT customer

[Shaun2]

I ordered BT for my new home which i moved into 2 days ago. I got a text message saying my internet is now active on 2nd. BUT my internet is not working, purple light on hub 2. 
Not only this issue, i have the problem of not knowing my telephone number. I did not get any email with any account information. Literally had to go onto my banking app to find my BT account number. But i cant register for a BT iD because i dont know my telephone number. 

[Keith_Beddoe · Accepted solution]

@Shaun2 

Welcome to this user forum.

Plug a phone into your phone socket, and dial 17070, that will speak your phone number.

[Anonymous]

If you have a working phone line, you can identify your number by dialling 17070.

Edit. Sorry, keith just beat me to it

[imjolly]

is it a 'new build' and if so do you have something like this