switching FTTP providers is not the same as FTTC speak to FTTP team, and see if you are able to switch online. according to OFCOM you need to terminate original provider first
If you're switching to, or from, a fibre-to-the-premise or ‘full-fibre’ service or a provider that doesn’t use the Openreach network – such as Virgin Media’s cable service – you will need to stop your service with your current provider and start a new service with a new provider. You should contact both providers.
Your old provider will confirm that your contract is ending – and explain any charges that might apply – while your new provider will let you know when your new contract will start.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
