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I've been trying to get some online help from BT, but don't seem to be able to find a live chat link.
I'm changing by broadband from Vodafone (already given notice) I've had good experience from BT in the past but confused about what speed I should be able to get.
All other providers (SKY / Vodafone / TalkTalk) claim I can get max 60 Mb download speed at my address, however on the BT website, it's saying 74/ 150 / 300 / 900Mb packages are available for me?
I'm pretty rural and when I was last with BT (12 months ago) I managed only around 10-20Mb download speeds so moved to Vodafone, performance was similar but was much cheaper.
Any advice appreciated.
Seems as though FTTP is available above FTTC hence the faster speeds, would mean a new fibre cable being installed but I believe new FTTP installs are on hold until March just now with OR
Please see below....
Does this mean I can order the super fast Fibre?
|Up to 1000||Up to 220||--||Available||1 Stage|
|Up to 2.5||--||1 to 4||Available|
|Up to 2.5||Up to 0.5||1 to 4||Available|
|Up to 2||--||1 to 3.5||Available|
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with Line of sight problems Trees.
FTTP is available and a new ONT may be ordered.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 3 Jun 2014. The Formal Retirement date for IPstream is from 30 Jun 2014.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
Address is not as accurate as the phone number so try phoning FTTP team and ask 0800800030