cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Overdriven
Beginner
353 Views
Message 1 of 3

Speed Drop

Hi all,

I used to get speeds of about 50 mbps steadily for a year or more, no matter the time of day. Over the past few months that speed has been degrading to the point where I now only get 15mbps on a good day, more regularly it's at around 7mbps.

I've tried going through the fault process online but just get told that those speeds are 'good', which is nonsense. Naturally this means I haven't been offered the engineer despite it being below the 'minimum guaranteed download speed ' of 40mbps detailed in my package.

Just wondering what my options are going forward as this is extremely tedious.

 

Thanks

0 Ratings
Reply
2 REPLIES 2
pippincp
Distinguished Sage
333 Views
Message 2 of 3

Re: Speed Drop

Post the connection stats from the hub. Advanced settings/technical log/information.

Try a quiet line test, 17070 option 2, best with corded phone. The line should be silent between announcements. May get a dull hum with cordless phone.

0 Ratings
Reply
Overdriven
Beginner
312 Views
Message 3 of 3

Re: Speed Drop

I can't do the quiet line test. Never had a corded or cordless house phone. No need for one usually!

Latest speed test shows 7.7mbps download speed, 0.08 upload.

Technical log below (connection time isn't much as left router off all day in the hope it might help, it didn't):

Product name:Smart Hub
 

 

Serial number:+088044+1812006922
 

 

Firmware version:v0.09.06.25010-BT
 

 

Firmware updated:Fri Jun 12 18:49:43 2020
 

 

Board version:01
 

 

DSL uptime:0 days,00 Hours05 Mins25 Secs
 

 

Data rate:11.527 Mbps / 9.316 Mbps
 

 

Maximum data rate:11.866 Mbps / 12.698 Mbps
 

 

Noise margin:6.9 / 8.6
 

 

Line attenuation:24.9 / 21.0
 

 

Signal attenuation:24.3 / 20.7
 

 

Data sent / received:8.0 MB / 48.3 MB
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BTHub6-85QG
 

 

2.4 GHz wireless channel:Automatic (Smart Wireless)
 

 

5 GHz wireless network name:BTHub6-85QG
 

 

5 GHz wireless channel:Automatic (Smart Wireless)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:Default
 

 

MAC address:94:6A:B0:98:F5:56
 

 

Software variant:-
 

 

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016
0 Ratings
Reply