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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: Speed Dropped By Over 20mbps

Stats still showing 62mb with an attainable of 63mb so you are virtually at top.  Your connection speed is below the expected range but it is above handback speed

your noise margin is about 6db so about normal

which exchange and cab are you on as that has been deleted



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Contributor
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Message 12 of 13

Re: Speed Dropped By Over 20mbps

Exchange is Gosport & cabinet 39.

 

Edit: I've tried running the speedtest on the BT help page however it doesn't return any results and is actually attempting to direct me towards booking an engineer. I'll wait for the moment before going any further in case you can get to the bottom of it.

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Message 13 of 13

Re: Speed Dropped By Over 20mbps

Engineer visited and picked up on an external issue. Said Openreach would now look into it and attempt to fix their end.

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