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Aspiring Contributor
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Message 1 of 17

Speed Issue

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Got BT package where it says upto 52 mb but only getting 40 the weird thing is i know my line can handle 60 at a max so why is this.

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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Speed Issue

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post stats from hub  advanced settings then technical log information

enter phone number and post results  https://www.btwholesale.com/includes/adsl/main.html



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Aspiring Contributor
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Message 3 of 17

Re: Speed Issue

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Untitled.pngUntitled1.png

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Aspiring Contributor
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Message 4 of 17

Re: Speed Issue

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Thank you for fast reply have uploaded the pictures 

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Sage
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Message 5 of 17

Re: Speed Issue

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Any noise on your line? 17070 option 2, best with corded phone.

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Aspiring Contributor
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Message 6 of 17

Re: Speed Issue

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Hi have done test and is crackerly with  buzzing.

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Distinguished Sage
Distinguished Sage
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Message 7 of 17

Re: Speed Issue

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@thehypnootoad1

If there is noise on the line, then you need to report it as a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

Its important to make sure that the noise is still there, when you are connected to the test socket, like this.  This is to prove that the fault is external to your property.

infinity_test.jpg

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Aspiring Contributor
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Message 8 of 17

Re: Speed Issue

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Thank you  for your help will test and get back to you.

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Aspiring Contributor
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Message 9 of 17

Re: Speed Issue

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lol at your wireless network name - that might alarm some neighbours!
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Aspiring Contributor
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Message 10 of 17

Supposed to be getting 52mb

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Hi supposed to be getting 52 mb but only getting 39 the funny thing is my previous ISP was Plusnet and was getting a maximum of 60 so i know i can get the speeds I had a engineer out to check line for noises on phone and got all clear but still anyone know why only getting 39 thanks Ash.
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