Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

[PaddyB]

Hi @MBR123,

Thank you for posting. I have the Fibre 900 package at home myself and I haven't seen any issues with the 5Ghz speeds on my Smart Hub 2.

When you say the speeds drop, what speeds do you get when good compared to when it is bad?

It would be worthwhile trying the factory reset to see if that makes a difference.

Thanks,

Paddy

[MBR123]

If I do a normal reset on the BT home hub 2 and run a speed test asap from my desktop I get rougly 600Mbps Down and 102Mbps up. When I have left the BT home hub 2 for24hrs and run a test again, it goes down to roughly 90Mbps Down and 70Mbps up and these do not go back to normal speeds unless I do a home hub 2 reset again. The BT Ultrafast home hub works all ok all the time but my problem is my phone line is being disconnected very soon for Voip and this can only work with the home hub 2 else I would just stick with my BT Ultrafast home hub and not worry about  the problem.

I am going to try a full factory reset I will update my thread thanks

This time if it goes wrong again I will post a video of a speed test to show the problem

[MBR123]

I tried again to set up the home hub 2 after a full pin reset. Straight away this time again it didn't work the speeds go up and down also the upload wont go above 50Mbps, its clearly not working properly at all, very obvious, no point recording a video. I will give the FTTP team a ring in the week and see if they can send me a home hub 2 replacement out, it looks like the hub could be faulty. It doesn't make sense that the BT Ultrafast Hub works all ok flawless but when I plug the home hub 2 back in it's not working as it should, it's got to be a faulty hub here I can only think now it could be that

Can I please ask is there anyway of me having Voip without having to use the BT Home Hub 2 for example keep using the Ultrafast hub? thanks

[ch]

The upload is a different issue, you need to leave the HH2 plugged in for a while and it'll correct itself from 50Mbps.

The download should be 900ish, though. Replacing the HH2 seems sensible.

[jac_95]

Afraid BT's digital voice will only with with the Smart Hub 2 as this has the internal components required along with DECT receiver for use of the BT Digital Voice Handset and adaptors. Unfortunately there isn't any way to get the VoIP/SIP configuration for use with other routers with the capability of supporting VoIP/SIP devices.

Alternatively you could go Broadband only and move to a third party VoIP provider