Hi,
After being a BT infinity 1 (FTTP) customer for many years, I was recently offered an upgrade option and I upgraded my system to BT infinity 2 in Feb/Mar this year.
Though the broadband speed checker indicates my download speed now is around 70M, I feel that it now takes longer to access web pages than before. Also, I noticed that Apps such Smart-Talk and Viber having trouble and sometimes the calls get disconnected in the middle. I contacted the BT support centre to report this, but I was advised that there are no problems since my download speed is good.
A friend of mine has internet from Virgin Media and my devices appear function better when I connected to his network. Also, another friend of mine appear to have received a new high speed smart hub from BT when he upgraded his broadband, while I am still using BT Hub 5.
Could you please help me to check whether I have any internet problem.
Kanesh
Hi john46,
First of all, I mentioned that the pages appear to be loading slower with this high speed connection, whereas you are saying not to expect faster access a with high speed. Secondly, based on your statement, there is no benefit in the high speed connection, which was offered as an improvement. Thirdly, the Smart hub is being marketed as a device to improve WiFi connection and as a free device for customers upgrading their broadband. I just like BT to provide a good service to me who has been with BT for more than 20 years.
Regarding your your comment about the Wifi speed, I am comparing apple to apple in the sense that the environment hasn't changed drametically within a few days. The hub is situated in the same location as before and nothing has changed within my household in the best of my opinion.
Regarding the Smart Hub, basically you are asking to stay off it, despite the marketting propaganda by BT.
Are there any indications on the Openreach ONT that may indicate an intermittent optical signal, are any alarms showing?
@kanesh wrote:
Regarding the Smart Hub, basically you are asking to stay off it, despite the marketting propaganda by BT.
You answered your own question there.
Basically any 3rd party router will outperform any equipment supplied by any ISP.
As regards web pages rendering a 10Mbps connection will render a web page in the same time as a 300Mbps or 1 Gbps connection depending on the speed of the server the website is hosted on.