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MK10
Newbie
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Message 1 of 2

Speed drop after upgrade from Infinity 1 to Infinity 2

I was initially on Infinity 1 receiving a consistent 52mb. After not yet receiving the free speed upgrade, I called up and after some hassle they upgraded me to Infinity 2. My download speed has now dropped to 45mb, though my upload speed has risen to 14mb, from about 9 or 10, if I remember correctly. The upgrade happened on Thursday. Any ideas on why my speed has dropped? Thanks for any help.

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

1 Days, 6 Hours 1 Minutes 57 Seconds

Data rate:

14.30 Mbps / 45.22 Mbps

Maximum data rate:

14339 / 47657

Noise margin:

6 dB / 6.7 dB

Line attenuation:

17.6 dB

Signal attenuation:
 
VPI / VCI:

0/38

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Speed drop after upgrade from Infinity 1 to Infinity 2

have you tried a factory reset to see if that helps?

are you using the test socket with a filter to see if that improves your conenction?

try quiet line test  dial 17070 option 2 should be quiet and best with corded phone



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