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Distinguished Sage
Distinguished Sage
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Message 11 of 26

Re: Speed drop


@m0nster wrote:

For the last week or so my braodband has slowed right down. I have restarted the router and this fixes the problem until the next day when it decides to slow down again.




Is this only happening on a wireless connection, or is it the same if you use a direct Ethernet cable?

 

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m0nster
Contributor
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Message 12 of 26

Re: Speed drop

It's the same for the PC that's connected to ethernet.

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Distinguished Guru
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Message 13 of 26

Re: Speed drop

Is it slow right now? try this next time it slows down:

 

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.

To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't, keep pressing try again until it does.


However, please note that this will stop any other access apart from the PC

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m0nster
Contributor
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Message 14 of 26

Re: Speed drop

I'll give that again next time. Thank you.
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m0nster
Contributor
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Message 15 of 26

Re: Speed drop

Hey, I tried out what you mentioned before and it's still the same =\

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Distinguished Guru
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Message 16 of 26

Re: Speed drop

Odd, because replacing the router with a PC is essentially the same as restarting the router.
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Sage
Sage
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Message 17 of 26

Re: Speed drop


@ray_dorset wrote:
Odd, because replacing the router with a PC is essentially the same as restarting the router.

And also rules out the router as the problem.

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m0nster
Contributor
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Message 18 of 26

Re: Speed drop

What happened was my speed dropped to a snail pace, so I restarted everything, plugged computer directly to modem and it was all fine until some time during the night my speed dropped as it has every other day =\

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m0nster
Contributor
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Message 19 of 26

Re: Speed drop

Hi, just thought I'd give an up date on the situation.

Internet still cutting out during the day, sometimes twice and going down to ridiculous speeds that you can't even load a webpage. Still having to restart it to get the speed back up although that's getting lower and lower.

Any further help and input would be greatly appeciated.

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m0nster
Contributor
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Message 20 of 26

Re: Speed drop

Just came home and my speed has dropped yet again. Here are it's current stats before I restart it again

1. Product name:BT Home Hub 3.0B
2. Serial number:+058721+113010AJKT
3. Firmware version:V100R001C01B036SP05_L_B. Last updated 11/11/13
4. Board version:VER.D
5. WAN:PPP Connected
6. Data sent/received:12292349/124837851 B
7. Broadband username:bthomehub@btbroadband.com
8. BT FON:Yes
9. Wireless network/SSID:BTHub3-GTG3
10. Wireless connections:Enabled (b/g/n, 20M, WPS Enabled)
11. Wireless security:WPA and WPA2
12. Wireless channel:Automatic/11
13. Firewall:Default
14. MAC Address:20:2B:C1:78:0C:20
15. Software variant:05_L_B
16. Boot loader:1.0.37-106.5




I think I'll just contact ISPA as last time I contacted them they got BT to pull their finger out and sort it out instead of going through the useless call centre.

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