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richard1athome
Contributor
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Message 1 of 53

Speed drops since firmware SG4B1000B316

I have also had significant speed drops since the update. My line can only get 20mbps as a max and previous to the update I was gettinga solid 10-15..which is fine for me but since the update the speed has been completely erratic..sometimes 17mbps...but more often below 2mbps...countless calls in to BT. Engineer recabled between exchange and cabinet which held for 24hours...then was told it might be a network issue which apparently was fixed..still cannot hold a connection. Getting nowhere fast with BT i'm afraid despite raising a complaint. Factory reset smart hub twice. 

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Distinguished Sage
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Message 2 of 53

Re: Speed drops since firmware SG4B1000B316

Try a third party router
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Moderator
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Message 3 of 53

Re: Speed drops since firmware SG4B1000B316

Hi @richard1athome Welcome to the forum and I moved your post to create your own thread as that's the best thing to do.

 

Sorry you are experiencing a drop in your connection speed. Have you checked your line 17070 to ensure that there is no noise interference on the line.

 

Also will you post the stats from your Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

 

cheers

John

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richard1athome
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Message 4 of 53

Re: Speed drops since firmware SG4B1000B316

Hi....yes i did a quiet line test and that was fine.

under the tech log - is it the event log that needs posting?

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Distinguished Sage
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Message 5 of 53

Re: Speed drops since firmware SG4B1000B316

no the helpdesk /information page are the one needed
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richard1athome
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Message 6 of 53

Re: Speed drops since firmware SG4B1000B316

sorry John and which category if its the event log?
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Message 7 of 53

Re: Speed drops since firmware SG4B1000B316

post the information page details
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richard1athome
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Message 8 of 53

Re: Speed drops since firmware SG4B1000B316

Product name:

BT Hub 6A

Serial number:

+084319+NQ62108089

Firmware version:

SG4B1000B316

Firmware updated:

28-Jul-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 48 Minutes 43 Seconds

Data rate:

1.22 Mbps / 23.43 Mbps

Maximum data rate:

1221 / 24141

Noise margin:

6.2 dB / 5.3 dB

Line attenuation:

30.3 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

399 MB Uploaded / 48 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

WilliamsHUB

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

WilliamsHUB

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:17:19:37

Software variant:

-

Boot loader:

7.33.1

 

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richard1athome
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Message 9 of 53

Re: Speed drops since firmware SG4B1000B316

BT wholesale performance fluctuates wildly from my end but BT often say is solid and stable their end
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richard1athome
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Message 10 of 53

Re: Speed drops since firmware SG4B1000B316

Hi John....just had another call from BT and once again they think it might be a network issue (was told that before and it was meant to have been resolved)..I despair
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