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Message 1 of 2

Speed guarantee not met (SH2) | Fault reported since Jul 24

I've had a fault reported since July 24th for when my upgraded internet was activated. As, on that day I switched to the new Smart Hub 2, I've been capped to 100Mbps down when I should be getting 150. 

Does anyone know if fault reports are suppose to take this long? If not, is my best bet to call up?

Thank you. 

 

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Message 2 of 2

Re: Speed guarantee not met (SH2) | Fault reported since Jul 24

Always best to call up. 0800 587 4787

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