cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
309 Views
Message 1 of 13

Speed halved

Hi guys our speed today has basically halved. We have been steady at 6.7 for a couple of months after an engineervisit. Today its down to 3.1. Our stay fast guarantee is 3.0. Ive tried restarting, changing channels that both the 2.4 and 5ghz broadcast on but nothing. Very frustrating as both of us our working from home and need a half decent speed.

0 Ratings
Reply
12 REPLIES 12
Highlighted
Distinguished Sage
Distinguished Sage
301 Views
Message 2 of 13

Re: Speed halved

@Daveski99 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

0 Ratings
Reply
Highlighted
Contributor
298 Views
Message 3 of 13

Re: Speed halved

Yes, did that thanks and it is between 4.2 and 8.8

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
296 Views
Message 4 of 13

Re: Speed halved

Can you post hub stats. If hh5 then troubleshooting then helpdesk.  If hh6 then advanced settings then technical log information 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Contributor
291 Views
Message 5 of 13

Re: Speed halved

99FA4747-2380-4743-A980-1AD646A90EBC.png

0 Ratings
Reply
Highlighted
Contributor
289 Views
Message 6 of 13

Re: Speed halved

6BFCA4C9-28D1-4ADA-94E5-FF236D5DB18C.png

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
269 Views
Message 7 of 13

Re: Speed halved

Are you using a separate modem 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Contributor
248 Views
Message 8 of 13

Re: Speed halved

Yes an openreach modem , lan port connected to the hub.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
244 Views
Message 9 of 13

Re: Speed halved


@Daveski99 wrote:

Yes an openreach modem , lan port connected to the hub.


Not needed with the home hub 5, just take the DSL lead out of the modem, and plug it into the DSL input of the HH5.

0 Ratings
Reply
Highlighted
Contributor
241 Views
Message 10 of 13

Re: Speed halved

The engineer recommended it the last time as he says it gives a more stable connection

0 Ratings
Reply