As the phone is not working just how am I supposed to call BT?
There is no email address to email them and the chat service is not available.
So I do what now?
If you don't agree the potential for a charge then unlikely you will get engineer appointment and even more unlikely you will get engineer by weekend so looks like you are on your way to EE Remember if you are in contact there will be cancellation charges if you move
Bear in mind you connection is exactly the same just paying someone different who will not get an openreach engineer any faster
look forward to your outcome update
As has already been explained to you. It is not telling you that you will be charged. It is telling you that if the fault is caused by you or with your internal wiring etc as per the link you could be subject to a charge and it is asking if you understand that.
They are only not supplying you with a service because there is a fault which YOU have not reported to them. If you do ever get around to reporting it I'm sure BT will arrange for it to be fixed.
EDIT: Not being funny, being factual.
I have had the phone line in this property since 2003 and there have been some issues and for none of them have I ever agreed to the potential charge. I have eliminated the internal wiring, my equipment and the line filters and the problem has been fixed, I even had an engineer out to replace the cable from the junction box to the master socket, as doing that solved a noise problem.
So please explain to me how I am unlikely to ever get the fault repaired.
And Oh! but I have reported the fault to them, and they know it, as when I try to go through the process of reporting the fault again I am informed there is an open fault ticket. So is it reported or not in that case?
It would appear that you are just wanting an argument.
You have been told what you need to do and it is entirely up to you what you do and in case you are wondering, I am not in the least bit worried about you reporting the post, in fact I found that funny, even more funny than some of the other stuff you have posted.
I have locked this thread as it's no longer constructive and there is no further value that the community can add. We want all posters to feel comfortable both asking and answering questions and respecting other opinions is paramount to a healthy community atmosphere.