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imjolly
Distinguished Sage
Distinguished Sage
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Message 11 of 15

Re: Speed has fallen from 67MB to 3MB

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post current stats please



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pippincp
Sage
508 Views
Message 12 of 15

Re: Speed has fallen from 67MB to 3MB

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I've asked a mod to drop in.

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NeilO
Moderator
Moderator
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Message 13 of 15

Re: Speed has fallen from 67MB to 3MB

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@md111 I'm sorry the problem with your connection speed hasn't been fixed. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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md111
Aspiring Contributor
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Message 14 of 15

Re: Speed has fallen from 67MB to 3MB

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@imjollywrote:

post current stats please


1. Product name:BT Home Hub
2. Serial number:+068342+NQ34406931
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 15/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:37:40
6. Data rate:19999 / 2696
7. Maximum data rate:22845 / 68049
8. Noise margin:6.4 / 33.0
9. Line attenuation:18.7 / 17.0
10. Signal attenuation:18.6 / 17.0
11. Data sent/received:1.4 GB / 9.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-7T6G
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:11
18. 5 GHz Wireless network/SSID:BTHub5-7T6G
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:18:62:2c:3e:e3:94
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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StephanieG
Community Manager - Retired
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Message 15 of 15

Re: Speed has fallen from 67MB to 3MB

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@md111 thanks for taking my call today, I am glad to see that an engineer was out and that your speed has improved.

Please do post back if you have any other problems with your service.

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