I had BT Infinity installed 22 days ago and had an estimate of 60-79Mbps and an upload estimate of 19-20Mbps. Since day one I have only ever been able to obtain 54Mbps download and an upload of 7.5Mbps.
I was advised the HH5 causes issues and I should use a modem, so I got an Openreach Modem and I've left that on now for 12 days and still no improvement.
The results from https://www.dslchecker.bt.com are:
|FTTC Range A (Clean)||79.5||60||20||19.6||--||Available|
|FTTC Range B (Impacted)||70.9||43.8||20||13.9||--||Available|
|WBC ADSL 2+||Up to 7.5||--||6.5 to 8.5||Available|
|WBC ADSL 2+ Annex M||Up to 7.5||Up to 1||6.5 to 8.5||Available|
|ADSL Max||Up to 5.5||--||4.5 to 8||Available|
|WBC Fixed Rate||2||--||--||Available|
|FTTP on Demand||330||30||--||Available|
Using the BT speed test, my IP Profiles are: 57.42Mbps download and 20Mbps upload but the speeds obtained were 56.4Mbps download and 7.2Mbps upload.
Would anyone suggest there is an issue or is this as fast as it will go? A big miss on the upload estimate, even on impacted.
I could always pop on the hub 5 quickly to take a look if that would help 🙂
If changing modems around, always power them off first rather than just disconnecting the phone wires to them. That reduces the risk of DLM seeing it as a possible fault. If you've got an appropriate interface into the modem, disconnect the VDSL connection using that interface.
I noticed that advice from somewhere before so that is what I did, power off first 🙂
Well here they are, what is interesting is that it has synced at a higher 60Mbps (never been this high).
1. Product name: BT Home Hub
2. Serial number: ***HIDDEN***
3. Firmware version: Software version 220.127.116.11.18.104.22.168.6 (Type A) Last updated 03/08/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:01:36
6. Data rate: 7224 / 61590
7. Maximum data rate: 7186 / 61582
8. Noise margin: 5.8 / 6.5
9. Line attenuation: 0.0 / 19.5
10. Signal attenuation: 0.0 / 19.5
11. Data sent/received: 0.0 MB / 0.0 MB
12. Broadband username: firstname.lastname@example.org
13. BT Wi-fi: No
Quiet line test is crystal, forgot to mention I tested that.
I have spoken to BT on the phone but they said all is fine. Not sure what to do next because as we know, the call centre is pretty much useless when you talk technical to them.
Is there any problem with your installation?
The master socket wasn't fitted correctly but that was fixed.
Is the line from a pole or underground?
Pole but the line from the pole serves 6 properties in this block.
Is there any boxes or filters before the master?
There is what seems to be a junction box outside near the roof where 6 lines come out of that.
Do you have extensions? alarms? sky boxes?
Is the modem on a data extension?
Did you have ADSL before, what was that like?
only infinity at another property.