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Do not worry about the £130 engineer charge. You have clearly had a bad install. The installer would appear not to have done a proper job of changing your master socket etc. The Openreach engineer should be able to sort things out properly and you should get the speeds you were estimated to get.
Make sure that you are getting the correct speeds before the engineer leaves. If they are not correct then, it is unlikely they will get better after he has gone.
Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
Yes, we have an home hub 5
dowload speed is 26.96
upload speed is 1.82
that is probably the best we have had
also connection drops to below 8mbs download at time blue lights still on hub but have to restart for sppeds to get back up surely this cant be right
just had a look but doesnt mean much to me really.
What should I be looking for?
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||0 days, 14:27:31|
|6. Data rate:||1971 / 28403|
|7. Maximum data rate:||1917 / 28338|
|8. Noise margin:||5.7 / 6.0|
|9. Line attenuation:||0.0 / 31.0|
|10. Signal attenuation:||0.0 / 26.2|