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AVRC
Contributor
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Message 21 of 26

Re: Speed reduction since package upgrade weeks ago

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Quiet line test seems fine. A second or so of initial noise that never returns.

Hub reconnected again this morning at a slower speed so rather than increasing we are gradually decreasing.

 

Screenshot 2019-01-17 at 11.12.25 AM.png

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AVRC
Contributor
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Message 22 of 26

Re: Speed reduction since package upgrade weeks ago

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Just an update before I'm called back tomorrow. I think it was John(?) who called me, if you see this first as you can see it's been sat at 47Mbps since the day you phoned me which is still under the guaranteed minimum speed and the downstream range shown in BT Broadband Availability Checker and the upstream is nowhere near the range. 

Quiet line test still seems fine. 

 

Screenshot 2019-01-20 at 2.45.33 PM.png

 

Screenshot 2019-01-20 at 2.49.43 PM.png

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AVRC
Contributor
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Message 23 of 26

Re: Speed reduction since package upgrade weeks ago

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Just an update. Engineer coming on 23rd.

I notice on the broadband availability checker that it says FTTP available but then at the very botton it says it isn't. Any idea why that would be? I checked my BT account and it also says not available. 

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brookheather
Aspiring Expert
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Message 24 of 26

Re: Speed reduction since package upgrade weeks ago

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The checker states FTTP on Demand is available - this means you can pay for FTTP to be installed though the cost can be tens of thousands.

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AVRC
Contributor
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Message 25 of 26

Re: Speed reduction since package upgrade weeks ago

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Engineer has just left and we are all sorted. I won't pretend to understand the jargon but from what I gather he went down the road testing the pairs at each connection and found one to be faulty, he replaced that one and we're now connected at 64Mbps down and 20Mbps up. 

 

Screenshot 2019-01-23 at 12.25.31 PM.png

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Highlighted
Moderator
Moderator
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Message 26 of 26

Re: Speed reduction since package upgrade weeks ago

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Hi @AVRC Thanks for taking the time to speak with me earlier and glad to here the engineer visit has resolved your speed issues.

Cheers
John

Community ModeratorJohnC
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