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Silver29
Contributor
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Message 1 of 12

Speed update

I've had email telling that I've had a speed boost - 50 up to around 67.  Sounds good, but on testing speed, BT shows speed of 74, but 3 other speed test sites show speed of 40 - 45.

Desktop PC is wireless, in room next door to BT hub (small 1 bedroom flat).  I've checked speeds with tablet, beside hub and beside PC and both speeds are the same around 38 (tablet has always been lower speed than PC.)

Why is there such a difference between what BT is telling me and other speed tests (Which, Speedtest.net and Broadbandspeedchecker) telling me?

Before increased speed, BT and other test sites were showing me the same results in 45 - 50 range.

I'm also having problems with interrupted connections - server unobtainable message, then suddenly appears.  Don't know if this is same problem.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Speed update

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

post hub stats  if hh6 then advanced setting then technical log information

if hh5 then troubleshooting then helpdesk



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Silver29
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Message 3 of 12

Re: Speed update

Hope you can get info from this screenshot.

Screenshot (2).png

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Speed update

estimated range is basically max 80mb connection  hub stats would help to confirm



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Silver29
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Message 5 of 12

Re: Speed update

Thanks.  I've condensed stat info to save space.  Hope it is still clear.

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6ASerial number:+084316+NQ73483426Firmware version:SG4B1000B540

Firmware updated:26-May-2018Board version:1.0Gui version:1.64.0DSL uptime:

0 Days, 4 Hours 8 Minutes 52 Seconds

Data rate:20.00 Mbps / 80.00 MbpsMaximum data rate:22603 / 93460Noise margin:

14.4 dB / 8.8 dB

Line attenuation:7.6 dBSignal attenuation:VPI / VCI:0/38Modulation:

G_993_2_ANNEX_B

Latency type:Fast PathData sent / received:236 MB Uploaded / 770 MB Downloaded

Broadband username:bthomehub@btbroadband.comBT Wi-fi:Active2.4 GHz wireless network name:BTHub6-2CFH2.4 GHz wireless channel:Smart (Channel 1)5 GHz wireless network name:BTHub6-2CFH

 

5 GHz wireless channel:Smart (Channel 36)Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1Firewall:On

 

MAC address:58:90:43:3F:05:D1Software variant:-Boot loader:7.33.1

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Speed update

you are already moved to 80/20mb connection as can be seen from your stats

connection time is only 4hrs was that manual reset or hub dropping connection?

make sure you have turned off smart setup in hub

then split the 2.4/5ghz networks as that helps many with their wifi conenctions  http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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Distinguished Sage
Distinguished Sage
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Message 7 of 12

Re: Speed update

I would also select the wireles channels manually instead of leaving it on auto select

you should be able to get a wfif analyser app for phone which will show you nearby networks and channels in use



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Silver29
Contributor
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Message 8 of 12

Re: Speed update

Thanks.  I'll have a go at doing this, although it will have to wait until later.

Not sure where 4 hours connection came from.  I switched off hub to reset while testing speeds, but didn't think this was 4 hours ago.

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Silver29
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Message 9 of 12

Re: Speed update

I've had a look at the instructions, but am cautious about making changes to hub.   My son will be visiting me at the end of the month and I'll ask him to have a look at your recommendations.   He's more technology minded than I am.  Your hints definately look like the way forward.

I did wonder if having a BT TV box also connected to the hub (via BT wireless extender)  was slowing things down, but disconnecting the TV box made no difference.

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Moderator
Moderator
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Message 10 of 12

Re: Speed update

Hi @Silver29  Post back and let us know how your Son gets on when he visits and checks your connection.

Cheers
John

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