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sea2dog
Aspiring Expert
691 Views
Message 1 of 8

Speed upgrade on FTTP

When BT give you a BB speed upgrade starting on a particular day, when does the upgrade hit the router and is it necessary to have to reboot the router in order to receive the new higher download and upload speed? 

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7 REPLIES 7
pippincp
Sage
654 Views
Message 2 of 8

Re: Speed upgrade on FTTP

It could take up to midnight on the day of upgrade. A reboot is not normally needeed.

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sea2dog
Aspiring Expert
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Message 3 of 8

Re: Speed upgrade on FTTP

It still shows as fibre 250 bt halo 1 on the my bt app, so I imagine when this changes to show the upgrade that the speed will show likewise?

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pippincp
Sage
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Message 4 of 8

Re: Speed upgrade on FTTP

I would expect so. You could always give the FTTP team a ring to find out what's happening. 0800 587 4787

sea2dog
Aspiring Expert
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Message 5 of 8

Re: Speed upgrade on FTTP

Thanks for that, called them and they reiterated what you have also said so I say thanks for that. 

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sea2dog
Aspiring Expert
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Message 6 of 8

Re: Speed upgrade on FTTP

On the app it says your new broadband and package contract was due to start on 5th November , so why would it take till midnight? 

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pippincp
Sage
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Message 7 of 8

Re: Speed upgrade on FTTP

It can happen at any time during the day up to midnight.

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sea2dog
Aspiring Expert
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Message 8 of 8

Re: Speed upgrade on FTTP

Actually there's more to this, I'm glad that I called them as I've now been told that when the order went through the BT system it didn't pick up on the fact that I already had ONT, so in theory the order would have just gone round in a loop they tell me.

So to fix this they've informed me that they will need to cancel the order then put it through again and the girl will call me next week as she wanted to see this through.

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